General Safety
Natural gas safety is always our highest priority. At Egoli Gas, strict natural gas safety standards, in accordance to national and international standards, are adhered to. We conduct scheduled leak detection surveys of our complete pipeline network beyond the minimum requirements and strive to implement best practice wherever possible. Regular risk assessments and audits are conducted to ensure constant compliance to standards and legislation. We work closely with the local authorities, councillors, emergency services and engineering consultants to ensure we remain the most trusted natural gas supplier in the country.
safety, health and environmental policy
Egoli Gas is committed to ensure all its operations and practices prevent harm to people or damage to property or the environment. The principles of safety, health and the environment (SHE) are actively managed as an integral part of our business and all our practices.
To review our SHE policy click here
Gas leaks
Natural gas, in its natural state, is colourless and odourless but a small amount of sulphur is added as an odourant makes any gas leak smell like rotten eggs. This aids with leak detection and acts as a warning that there is a leak present. Gas leaks are generally not life-threatening as the gas escapes harmlessly into the air, however, if you smell a leak, you need to report it to Egoli Gas immediately on (011) 726 4702 or mail us on cservice@egoligas.co.za.
Other ways to detect a natural gas leak include:
- Smell of rotten eggs
- A hazy cloud, light mist or fog
- White marks on the ground where the earth has been discoloured
- Vegetation that has died or is discoloured
- Small bubbles escaping from water or wet ground
- Hissing, whistling or droning sound
WHAT TO DO IF THERE IS A GAS LEAK
- If possible remove any smouldering or burning material from the area and extinguish safely
- Close any supply / isolation valves if accesible
- Open doors and windows if the gas leak is inside to ventilate the area
- Do not use any open flames, electrical appliances or switches
- Do not use any type of telephone in the area
- Evacuate people from the area and cordon off the area
- Call Egoli Gas immediately on 011 726 4702
HOW TO GET CONNECTED
- Please contact our Customer Service department on 011 - 356 5000 or e-mail us at cservice@egoligas.co.za
- You need to supply us with your address in order for us to verify whether you are on our gas network.
- We will send an Egoli Gas staff member to the required premises to verify where our pipeline runs and to point out where the connection point will be.
- A qualified gas fitter will need to be employed to install the
internal piping to the connection point at the
boundary of the property. The gas fitter will issue a certificate of compliance. - Once we receive a completed application, with a copy of the
relevant ID, proof of payment of the connection fee and
deposit as well as the compliance certificate, a meter will be installed and the gas service connected.
Please note - To be successfully connected can
take up to 8 weeks due to way leave, open trench way leaves and
other council
applications which Egoli Gas applies for.
It's simple, safe and cost-effective to convert to natural gas, click here
Check if you are on the natural gas pipeline map, click here
For a list of approved gas fitters, click here