Pipeline gas is a safe and reliable energy source when used correctly. Always ensure gas appliances are installed and serviced by qualified private gas practitioner, keep areas well ventilated, and regularly check appliances and equipment for signs of damage. Never use gas appliances or equipment for purposes other than their intended use. If you smell gas or suspect a leak, turn off the gas supply if it is safe to do so, avoid flames and electrical switches, leave the area, and contact Egoli Gas immediately. Watch this video to learn more about how to use your gas safely.

Most gas-related incidents can be prevented through regular maintenance and safe operating practices. Ensure that all gas appliances and equipment are serviced periodically, keep them in good working condition, and never attempt unauthorised repairs. Be alert to unusual smells, sounds, or appliance and equipment performance, and report any concerns immediately. By taking simple precautions and addressing potential issues early, you can help create a safer environment for your home, business, and those around you. Here are some ways you can keep using your pipeline gas supply safely and effectively.

If you are planning to install additional gas appliances, please contact us before proceeding. Your gas meter is sized to meet your property's current gas demand, and adding new appliances or equipment may require a meter upgrade. Installing appliances without notifying us could affect the performance and efficiency of your gas supply. Our team can assess your requirements and ensure your system continues to operate safely and reliably.

If you smell gas, act immediately. Turn off all gas appliances or equipment if it is safe to do so, avoid using electrical switches, open flames, or any source of ignition, and ventilate the area by opening doors and windows. Leave the area and contact Egoli Gas immediately to report the suspected gas leak.

To ensure safe and efficient operation, gas appliances should be serviced regularly by a qualified gas practitioner. Routine maintenance can help identify potential issues before they become safety risks and can improve the lifespan and performance of your appliances and equipment.

No. Gas meters, regulators, and pipelines should always remain accessible for maintenance, inspections, and emergencies. Avoid building structures, planting large trees, or storing materials around gas infrastructure.

Before undertaking any excavation, landscaping, paving, or construction work on your property, contact Egoli Gas to determine the location of any gas pipelines. Accidental damage to underground pipelines can create a serious safety risk.

• Never leave cooking appliances unattended while in use.

• Keep flammable materials away from gas appliances.

• Ensure children understand basic gas safety rules.

• Regularly check appliance and equipment connections for visible signs of wear or damage.

• Report unusual smells, sounds, or appliance and equipment performance issues promptly.

• Keep emergency contact numbers readily available.

Yes. Piped gas is safe when installed and used correctly. It is continuously monitored through an underground network and designed with strict safety standards. Like any energy source, safety depends on proper use, regular maintenance, and following basic precautions in your home or business.

Pipeline gas is naturally odourless, but a harmless odorant is added so leaks can be easily detected. It is often described as a strong “rotten egg” or sulphur-like smell. If you notice this smell, treat it as an emergency and act immediately.

Yes. Piped gas continues to flow during a power outage because it does not rely on electricity to be delivered. However, some gas appliances (like electric ignition systems) may not operate until power is restored.

A healthy gas flame should be steady and blue. A yellow or orange flame may indicate incomplete combustion, poor ventilation, or that the appliance or equipment needs servicing. Turn off the appliance and have it checked by a qualified private gas practitioner.

You may occasionally notice a faint smell near gas infrastructure, but strong or persistent odours including discolourment of vegetation should never be ignored. If you suspect a leak outside your property, avoid the area and report it immediately to Egoli Gas.

Stop all work immediately, evacuate the area, and contact Egoli Gas right away. Do not attempt to repair or cover the damage. Even minor damage can be dangerous and must be handled by professionals.

All gas installations must be completed by a registered gas practitioner and certified with a Certificate of Conformity (CoC). If you are unsure, request documentation from your private gas practitioner or contact Egoli Gas for guidance.