Scheduled Customer Information & Appliance Verification Visits:

Dear Valued Customer,

We hope this communication finds you well.

As part of our ongoing commitment to maintaining a reliable and high-quality gas supply for all our customers, Egoli Gas will be conducting a customer information and appliance verification exercise over the coming months.

This initiative forms part of our standard operational processes to ensure that our customer records remain accurate and up to date. It also helps us better understand the types of appliances currently in use across our network so that we can continue to plan, maintain, and deliver our services effectively.

What to expect

Beginning mid-January 2026, members of our Sales and Operational teams will be visiting customers to:

• Confirm or update your current contact details

• Visually verify gas appliances connected to our network

• Capture photographs of the appliances to ensure accurate record-keeping

• Indicate where meters and appliances are situated on the premises

These visits will take place in person and our teams will present valid Egoli Gas identification upon arrival. The exercise is expected to continue until mid-July 2026, or until information from all customers has been collected.

Why are we conducting this verification now?

As outlined in our previous communication regarding the transition to Methane Rich Gas (MRG) scheduled for 2028, it is essential that we maintain accurate and up-to-date information about the equipment connected to our network.

This information helps us plan effectively, provide efficient customer support, and ensure our operational requirements remain aligned with customer needs as our gas infrastructure continues to evolve.

Your Cooperation is Appreciated

To ensure that our teams can complete this process smoothly and without disruption, we kindly request:

• Allowing our authorised staff access to the areas where your gas appliances are installed

• Ensuring that an adult is present on the premises during the visit

• Keeping your contact details readily available should updates be required

• Your assistance is essential in helping us maintain accurate and complete information of your account.

Questions or Assistance

We understand that customers may have questions during this period. Our teams are available to support you with clear and consistent information, and we will continue to share updates as required.

Should you have any queries, or wish to schedule an appointment at your convenience, kindly engage our Customer Services Centre on 011 356 5000 or info@egoligas.co.za to arrange an appointment.

Thank you for your cooperation and continued support. We look forward to serving you safely and reliably,